Return & Exchange Policy

I. Eligibility for 7-Day Return & Exchange

1. The product itself has quality defects;
2. The product is damaged during transportation;
3. Incorrect delivery (the received product does not match the ordered product), and the product does not affect secondary sales.

II. Ineligibility for 7-Day No-Reason Return & Exchange

1. Personalized/customized products;
2. Used products (electronic products are deemed used once powered on);
3. Appearance wear on the product, its functional parts, or accessories;
4. Loss or severe damage to the product’s outer packaging (excluding unpacking for inspection), which actually affects secondary sales;
5. Products that are not suitable for return due to their nature, and you confirmed that returns are not supported at the time of purchase;
6. Other circumstances where the product is in poor condition and affects secondary sales.

III. Return & Exchange Application Process

(1) Return & Exchange Due to Personal Reasons

1. Time Limit: Within 7 days of receipt, and the product does not affect secondary sales;
2. Application: Send an email to the After-Sales Service Center;
3. Processing: After-sales customer service will accept the application within 1-3 working days;
4. Shipping Fee: Borne by you.

(2) Return & Exchange Due to Quality Reasons

1. Time Limit: Within 7 days of receipt;
2. Application: Send an email to the After-Sales Service Center at service@mail.auxiek.com;
3. Processing: After-sales customer service will accept the application within 1-3 working days;
4. Shipping Fee: Borne by the Company.

(3) Return Logistics & Refund

1. Logistics: Within 7 days of receipt, directly contact the courier company to return the product;
2. Refund Notification: After the courier company receives the returned product, it will notify the Company of relevant refund matters;
3. Refund Timeframe: The Company will complete the refund process within 15 working days after confirming receipt of the returned product.

(4) Required Information